FAQ
Pooper Scooper Software FAQ
Answers to the questions scoopers ask most about Pooper Scoop HQ: cost, features, routing, payments and getting started.
What is pet waste removal software?
Pet waste removal software is a scheduling, routing and billing system built for pooper scooper companies. It keeps track of recurring weekly or bi-weekly yards, builds each day's route, gives technicians their stops on a phone, and invoices customers without spreadsheets.
Is there free pooper scooper software?
Yes. Pooper Scoop HQ has a Free plan at $0/month with unlimited jobs, recurring scheduling, a client portal and team management. The Growth plan adds route optimization and online invoice payments for $9.99/month after a 15-day trial.
Do I need special software or can I use Jobber or a spreadsheet?
A spreadsheet works for your first handful of yards. Past that, recurring visits, skipped weeks, gate notes and billing get hard to keep straight. General field service tools like Jobber can handle a scooping business, but they are built for many trades and usually cost more per month.
Does Pooper Scoop HQ work on a phone?
Yes. Pooper Scoop HQ runs in the browser on iPhone and Android, so technicians can see their schedule, open directions, check in and out, and complete visits from the yard.
Do I need a credit card to sign up?
No. You can create a Free account without a credit card.
Is there a contract?
No. Plans are month-to-month.
Can I import my existing customers?
Yes. Add clients and their locations, then create their recurring jobs. If you have a big list from a spreadsheet or another app, contact us and we can help.
Can customers pay online?
Yes. On the Growth plan, invoices can be paid online through Stripe or Square, and customers can see and pay invoices in the client portal.
Does it optimize routes?
Yes. The Growth plan includes route optimization: each day's stops are plotted on a map and put in an efficient order, and the system warns you about missing or duplicate addresses.
Can I have multiple technicians?
Yes. Team management is included on every plan. Assign jobs to technicians, see everyone's schedule on the dispatch board, and track check-in and check-out times.
Is Pooper Scoop HQ only for pooper scooper businesses?
It's built for pet waste removal companies first: recurring yards, routes and seasonal pauses. Any business that runs recurring route-based service can use it.
Who built Pooper Scoop HQ?
Pooper Scoop HQ was built by someone who runs a pooper scooper business, so it focuses on what a scooping company deals with every day instead of a generic field service feature list.
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